CREAM 1.5 new version is already available!

If you are thinking on how CREAM can improve the functioning of the company, we will present it with pleasure.

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Together with the new version of CREAM we give users more than 39 news and improvements. The most important are:

Usability Enhancements

• After one click main menu expands for better user experience

• Button „Save” in edit form is always active, after one click the system marks in red all empty fields

• Optimized actions in action bars for all entities .Action bar as a basic form always contains name/title of entity and standard actions (back, edit, delete) and (where available) it is extended with more business actions (eg. for setting progress, postponing, resolving, handling, publishing, pausing, commenting etc.)

• Rearranged status and priority badges in Views and Lists

• For all Lists system remembers personal information about defined filters, sorting, elements on the page

• Contact form for not logged users is available from Login Page by clicking on “Need help?” link, where an external Request can be sent to the system

Calendar

• Added new view type: list, which displayes planned activities

• Time scale for day view set by default to 10 minutes

Campaigns

• System creates new contact in the Contact Book for each entry in uploaded target list (if it was not matched and doesn’t exist yet)

• Update target list action moved from tabs to button in action bar in campaign view

• Record Outbound contact widget is now available only for tasks, which are open or in progress

• Bulk operation available on Campaign List: user can filter and display a set of campaigns for which a grouped evaluation report can be generated

Contacts

• General contact details section is now consolidated with customer/partner detail sections

• Requests tab enhanced on Contact View, table layout and filtering added

Requests

• Optimizations on Request View: actions from tabs moved as buttons in action bar, full content description visible directly without having to open extra modal window

• Optimizations on Open and My Request Widgets: added attachment icon, added icon for channel type, added icon between “from” and “to”, optimized layout to achieve less scrolling, optimized font color and readability for active elements, locked/disabled elements styling optimized for better distinction between active and locked ones, removed labels: number, title, description, requester, due date > to improve readability, added red color and bell icon for due date

Tasks

• New filter “Resolution” available in Task and Case List

• New action Create task available in the Task Definition View

Service Reporting

• New reports as widget: pending campaign tasks and cases (global, for manager, for agents)

Products

• Enhanced permission model for Products: employee can see only products where he is assigned to or supports the product (related trait defined in the profile), extra permission needed to see all products

• Look-and-feel + behaviour of Cart View changed: every order item is in a separatee position in cart (so that the same products are shown multiple times – in different options), changing the amount.

• EAN Code must be unique globally, despite of the fact if it is assigned to a product or to a product option

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