Using the right solution, we can make small changes that will make a big difference
The right choice of the customer service system is a complex issue. Obviously, we are talking about companies with lots of clients, where there are several more or less sophisticated systems focused on customer service.
My conversations with People show that by using the latest technology, companies significantly reduce the response time for customer requests, which is undoubted advantage.
When creating e-commerce platforms, even the big players often neglect issues of good relationships with their customers.
To illustrate the subject will use the history that I have seen. One of the traders had to prepare leasing offer for the customer. Monthly rate amounted to 3 420 Euro. The merchant was terrified…
The software creation is regarded as an art. One can like it or not but it always evokes interests both in persons involved – clients and “artists” that is software developers.
Quality of service is the topic still present in the discourse of people from the business world. The vast majority of them agree that in an era of increasingly fierce and aggressive competition, customer satisfaction with the service is a component that allows to gain really much in the market at relatively low cost. It sounds good, right?