About good relations with customers and high quality service a whole book can be written. However, keeping it in practice is not easy to achieve. Especially in the case of companies with a wide range of products and thousands of customers. It seems that in this case the construction of the relationship is not possible.

No matter what kind of researches on customer service are analysed, some common features can be noticed. Customers’ needs seem obvious, but too rarely company implement them in practice. Despite of the best intentions, the customer service departments are not able to exceed their limitations. They are consequences of both outdated and inflexible customer service systems.

Programmers’ Day is celebrated on 13th September. On this occasion we have conducted a brief survey on the statistical programmer. The answers will suprise you.

Time and attendance systems are associated with stationary card readers used to register a personal card when one comes to work and goes out. But how to control time of fieldworkers eg. engineers supervising the construction?

Our client Fitnessmarkt GmbH boldly operates on international markets. We are pleased we have participated in this success. Recently our client has taken part in FIBO 2015 fairs.

An article by Stephanie Gallardo posted in the International Business Times, entitled „5 Income-Boosting Tips For Online Sellers” has inspired me to write this text. It lists five major aspects of running a business online. In my opinion, it lacks the sixth – customer service.