Szumi dokoła las… rzecz o ekosystemie danych

Jak często analitykom zdarza się natknąć na mnogość różnych zbiorów danych, z różnych systemów, danych logicznie powiązanych, ale technologicznie rozbieżnych? Często? A może zawsze? Wiele lat temu miałem okazję realizować kilka projektów dla dużej firmy. Jednym z moich zadań było skonsolidowanie danych klientów rozsianych w kilku różnych bazach, systemach, formatach, biorących udział w powiązanych, ale mimo wszystko technicznie odseparowanych procesach.

Continue reading


 The business benefits of cloud-based applications

Offers that information systems are available as a service in the cloud are often hastily rejected. Is that right? It seems that concerns about cloud computing are usually exaggerated, because of the lack of rules and methods of using such applications. Often the lack of ownership of the product, services and its physical presence in user’s IT resources based on purchased license cause user many problems based on the habits and past experience.

Continue reading


 How to discipline unpunctual employees?

We are just humans. From time to time it happens to come late to work. Being late occasionally is not a big deal. It isn’t difficult to oversleep, stuck in a traffic jam or the bus may arrive late. However, the laggard employee is a problem for employer. It is easy to calculate that 10 minutes late every day for a year gives additional free week! It isn’t right for both employers and for workmates.

Continue reading


 What do we know from customer service surveys?

No matter what kind of researches on customer service are analysed, some common features can be noticed. Customers’ needs seem obvious, but too rarely company implement them in practice. Despite of the best intentions, the customer service departments are not able to exceed their limitations. They are consequences of both outdated and inflexible customer service systems.

Continue reading